Shipping & Return
- Zestique's standard shipping fee is $3.99 flat rate.
- We offer Free Standard Shipping on orders of $59 USD or more for orders shipped within the US. (Shipping and taxes do not count toward the $59 USD qualification.)
- All orders are shipped within 1-2 business days when we get credit card authorization and verification. (Monday through Friday excluding Holidays)
- Orders shipped to addresses inside the United States should arrive within 5-10 business days.
- Shipments to Alaska, Hawaii, US Territories, and APO/FPO addresses may require additional days to deliver.
- All packages will be sent via First-Class Package Service®.
Zestique is committed to making your shopping experience happy. If you are not 100% satisfied with your purchase, we will accept returns or exchange.
Our policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Due to current hygiene issues, we do not accept returns for the mask.
- Sale items
- Gift cards
- Shipping and handling
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item with obvious signs of use
- Any item that has been opened
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
To return your product, you should mail your product to 7802 37th Ave. #721312 Jackson Heights, NY 11372 USA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping and handling will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds: (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items: (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges: (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to 7802 37th Ave. #721312 Jackson Heights, NY 11372 USA
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she/he will find out about your return.